TheraPet — Terms of Service

Effective Date: October 19, 2026

1. Overview

Welcome to TheraPet. These Terms of Service govern your use of our online store, website, checkout, and related services, as well as orders for our physical products, including cat calming diffusers and refills. By using our website or placing an order, you agree to these Terms, subject to your mandatory rights under applicable law.

2. Eligibility and Acceptable Use

You must be legally capable of entering into a purchase contract in your jurisdiction. You agree to provide accurate information and not use our website for fraudulent, unlawful, disruptive, or unauthorized purposes. You must not interfere with the security or operation of our services.

3. Product Information and Use

We aim to describe TheraPet products accurately, including their intended use, kit contents, and key features. Product images may be illustrative, and packaging may vary without materially changing what was purchased.

Always follow the instructions and safety warnings provided with the diffuser and refills. The products are intended to support a calming environment for cats; individual responses vary. They are not veterinary treatment or a substitute for professional veterinary advice.

4. Prices, Currency, and Availability

Product prices and the currency charged are shown at checkout before you confirm an order. Shipping fees, taxes, and other applicable charges will be disclosed where required.

We may change advertised prices for future orders, but not the agreed price of an accepted order except as permitted by law.

Availability is subject to confirmation. If an item becomes unavailable after you order, we will contact you with the available options, including a refund when appropriate.

5. Orders and Payment

Submitting an order is a request to purchase. We may review orders for payment authorization, fraud prevention, product availability, and delivery eligibility.

A confirmation email acknowledges receipt; the contract is formed as provided by applicable law and our acceptance process.

Payments may be processed by third-party payment providers. We do not ask you to send payment details through unsolicited messages.

6. One-Time Purchases

Unless a separate recurring plan is explicitly offered and affirmatively selected at checkout, purchases of TheraPet diffusers and refill kits are one-time purchases.

A one-time order does not authorize automatic recurring charges.

Any future subscriptions, if introduced, would require separate disclosure of their terms and your consent.

7. Shipping and Delivery

Order processing, destinations, shipping charges, delivery estimates, tracking, delays, and lost or damaged parcels are governed by our Return & Shipping Policy, together with applicable consumer law.

Estimated delivery windows are not guaranteed unless expressly stated.

Please provide a complete, accurate shipping address and contact us promptly if corrections are needed.

8. Returns, Refunds, and 30-Day Guarantee

TheraPet offers a 30-day money-back satisfaction guarantee on eligible direct-store purchases.

To request assistance, contact customer support within 30 calendar days after delivery using the contact details published on our website or your order confirmation.

Return instructions, costs where applicable, and refund handling are explained in our Return & Shipping Policy.

This guarantee supplements and does not limit your statutory rights.

9. Customer Support and Communications

For questions about an order or product, use the customer support contact information provided on our website or in your order confirmation.

We may contact you about payment, shipping, order verification, returns, and essential service notices.

Marketing communications, where used, are subject to applicable consent and opt-out requirements.

10. Privacy and Third-Party Services

Our handling of personal information is described in our Privacy Policy.

Our website and checkout may rely on service providers for ecommerce, payments, analytics, hosting, customer service, and delivery.

Separate third-party terms may apply to services they provide, without diminishing your consumer rights against the responsible seller.

11. Intellectual Property

The content, branding, design, text, photographs, graphics, and software on our website are owned by or licensed to the relevant rights holders.

You may access and use our website for lawful personal shopping, but may not reproduce or commercially exploit protected materials without permission, except as permitted by law.

12. Website Availability and Changes

We work to keep our website and services available and accurate, but may maintain, update, or change them.

We cannot promise uninterrupted access or an error-free website.

Changes to these Terms will be published with an updated effective date and will not retroactively take away rights attached to orders already accepted where prohibited by law.

13. Liability and Consumer Rights

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, or any mandatory consumer guarantee, statutory remedy, or right.

To the extent permitted by applicable law, we are not responsible for indirect losses unrelated to a foreseeable breach of our obligations.

Any limitation applies only where lawful and reasonable in the relevant jurisdiction.

14. Governing Law and Disputes

These Terms are subject to the laws and mandatory consumer protections applicable to your purchase.

Nothing here deprives you of protections or access to courts and dispute-resolution procedures that cannot lawfully be waived in your place of residence.

If a concern arises, please contact customer support first so we can seek a practical resolution.

15. Contact

For questions about these Terms, purchases, returns, or delivery, please use the official TheraPet customer support email or contact form shown on our website or in your order confirmation.

Include your order number where relevant.